Great Patient Access is Vital to Dealing with COVID-19 Why does having great patient access matter? There are dozens of answers, but they are nice to have. Great patient access means better patient experience, lower hospital readmission rates, more efficient processes, and higher revenue. However, these are not life or death reasons for having…(Read More)

Patient Centric Healthcare 101 Buzzwords are a double edged sword. They can be good as short hand, encompassing in a few words what would normally take sentences. But, they can also be bad, creating misunderstanding between the haves (those who know what the buzzword means) and the have nots (those that aren’t sure what…(Read More)

4 More Ways to Reduce Appointment Waiting Time We’ve written many times how the average patient waits 24 days for an appointment. In Philadelphia, the average wait for a dermatologist is 78 days! One of our most read blog posts catalogues four ways to reduce appointment lead times. With that in mind, here are…(Read More)

A Primer on wRVUs – Work Relative Value Units Intro to RVUs and wRVUs Relative Value Units or RVUs are an important concept in medical billing and revenue cycle management. RVUs help determine reimbursement rates for medicare and insurance. In addition, RVUs play a crucial role when evaluating new software. wRVUs or work RVUs is…(Read More)

Improving the Patient Experience: What I learned Reading 3,000 Patient Yelp Reviews I was a bit sad last week and it took me a little while to figure out why. In preparation for this treatise on improving the patient experience, I had read thousands of Yelp reviews from patients at dozens of health systems…(Read More)

Choosing the Best Patient Appointment Scheduling Software Medical appointment scheduling software is a significant investment for health systems and medical practices. Choosing the right one can improve patient access, save staff time, and grow physician revenue. We will walk through the key tenets to consider when selecting best in breed software. Security: HIPAA Compliant Medical…(Read More)

How to Keep Patients From Cancelling Appointments? QueueDr has spent more time thinking about cancelled appointments than anyone. We’ve literally written the book on patient cancellations which you can read here. Today we will condense our research on over 1 million appointments to answer two questions. First, how to keep patients from cancelling appointments…(Read More)

The Guide to Improving Patient Scheduling Improving patient scheduling is the focus on every health system and medical practice. It’s a major part of addressing the rise of patient consumerism. Patients demand the same experience from their doctor they get from restaurants. If you don’t give it to them, someone else will. Why…(Read More)

Medical Scheduling Software 101 Breaking Down Medical Scheduling Lingo If you are looking at medical scheduling software for your health system, you are in the right place. This guide will help you better understand this confusing landscape. Specifically, we will focus on role of technical integration. After reading this guide, you will know the best…(Read More)