Advanced ENT Launches New Patient Experience to Improve Access

South Jersey’s Premier Ear, Nose, Throat and Hearing Healthcare Leader Strengthens Patient Satisfaction with Autonomous Patient Access by QueueDr

Woodbury, NJ – Advanced ENT, an affiliate of Penn Medicine announced today they will be using QueueDr’s autonomous patient access solution to help patients see their providers, sooner. The solution built by QueueDr will help Advanced ENT not only improve patient access but also allow them to maintain full physician utilization while increasing patient satisfaction.

When looking for a patient access solution, Advanced ENT prioritized finding one that could be customized to their unique scheduling needs, while driving additional revenue for physicians. By adopting autonomous patient access with QueueDr, Advanced ENT, both, streamlined their gap management process and enhanced staff productivity. The robust customizations provided controls for individual providers down to the appointment types and procedures.

“QueueDr’s robust solution aligns perfectly with Advanced ENT’s sophisticated needs, together we are delivering the high-tech and high-touch care they want.” said QueueDr CEO, Patrick Randolph, “We’re very proud to have Advanced ENT as part of the QueueDr community”.

In addition to delivering a modern and consumer-friendly experience for patients and staff, QueueDr also integrates with the organizations practice management system – creating a truly autonomous scheduling experience with a convenient setup.

“We are excited to be offering our clients and staff such cutting-edge technology. Wait times in healthcare have grown drastically in the past decade and we are taking a proactive approach to solving patient access” commented Megan Morgan, Director of Marketing at Advanced ENT. “The text-based nature of QueueDr makes it easy for our patients, and the automation makes it easy for our staff” added Megan.

Advanced ENT is the regional place of choice for quality ear, nose, throat and hearing healthcare and patient satisfaction in South Jersey. They provide superior medical care with an open and honest interaction between patients and their health care providers. And constantly strive to provide services that are relevant and appropriate to the needs of the community in this changing environment of health care delivery.

QueueDr the leading autonomous patient access solution for health systems. The QueueDr solution uses AI to match patients with available appointments, filling gaps in the schedule in 3.4 minutes on average. QueueDr has partnered with six of the nation’s leading EMR and PM systems to provide a fully automated solution to their clients — staff will never lift a finger with QueueDr. As the industry’s first truly automated solution, QueueDr is reducing administrative costs in healthcare and helping patients get the care they need, faster.