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Why We Do This
I created QueueDr to solve a problem my father had.
He’s an allergist in Connecticut who was losing 20% of his revenue and staff time to cancellations and no-shows. His reputation is stellar with his patients willing to wait 4 weeks to see him. He did not want them to have to wait. After having his staff try everything and complaining to me every night, I decided to solve it. My father presented me with one challenge. However I planned to solve his problem, it could not require any additional work from his staff.
The Problems We Solve
Cancellations and long patient wait times affect everyone.
Failed appointments and long patient wait times are often viewed as the inevitable cost of doing business. The average practice loses 10-20% of their revenue because of unfilled cancellations. Office staff spends 6-10 hours/week trying to fill those slots. Patients wait 3+ weeks for an appointment with no-show rates doubling as the wait changes from 5 days to 3 weeks! Unfilled cancellations represent revenue, utilization, and productivity lost for everyone.
What We Do
We fill cancelled appointments and prevent no-shows.
No staff member has to do anything. In fact, the best compliment we receive from customers is when they say they’ve forgotten about us :). The only change customers notice is picking up the phone less and having a fuller schedule.
Who Uses QueueDr
Thousands of providers in multiple countries use QueueDr daily.
QueueDr is filling cancelled appointments for thousands of doctors while you read this sentence. All without anyone in their office doing a thing. From primary care to brain surgery, QueueDr is robust enough to fill cancellations for every type of specialty. Our product can customize to any way of scheduling, no matter how unique. Our intelligent software was designed with the chaos of the office in mind, adapting to your existing workflow so that your staff doesn’t have to change how they work.
From primary care to brain surgery, QueueDr is robust enough to fill cancellations for every type of specialty. We’ve learned that when it comes to scheduling, most practices have their own unique way of doing things. Our intelligent software was deisgned with this in mind, and adapts to your existing workflow so that your staff doesn’t have to change how they work.
Why They Use QueueDr
“The secret to addressing cancellations is QueueDr. In fact, some of our doctors say it works too well. Call QueueDr.”
– Scott Harris, Alabama Neurology and Sleep
A filled appointment is better than an unfilled appointment. Doing nothing is better than wasting time. A happy patient is better than a mad patient.
The average office fills 15% of their cancelled appointments in 1 hour. QueueDr fills 50% of cancelled appointments in 3.4 minutes AND cuts no-shows 20-50% without front office staff having to do a thing. The average patient for a QueueDr customer skips a 20 day wait.
QueueDr has been shown to cut no-shows by 20-50% for two reasons.
Our text messages remind patients of the date and time of their current appointments. It’s like an appointment reminder, but without the nuisance factor.
Patients who are booked too far out in the future are the most likely to not show up for their appointment. They might find an appointment elsewhere or simply just forget. QueueDr helps you address this by getting those patients in sooner.
We know the decision isn’t between QueueDr and nothing, it’s between QueueDr and everything else out there and there only so many hours in the day. That’s why we designed our setup process to be fast and thorough, unlike typical software in healthcare. For the EMR/PM systems we integrate with, setup takes about 45 minutes followed by a 10 minute informational webinar for your scheduling staff. QueueDr also provides educational material for all platforms to ensure your patients are excited about getting earlier appointments.
After setting up QueueDr, scaling from 5 providers to 500 is as simple as clicking a couple buttons. For bigger healthcare systems, QueueDr has implementation plans ranging from pilots to mass roll-outs to aid you in your expansion.
For bigger healthcare systems, QueueDr has implementation plans ranging from pilots to mass roll-outs to aid you in your expansion.
You’ve made it this far. You have one of three thoughts:
I want QueueDr
QueueDr sounds great, but we have other priorities right now. Pull a Cancellation Report for last month and multiply the number of cancellations by 80%, then by the value of those appointments. That’s how much money you are losing every month without QueueDr.
QueueDr isn’t for us, I’m not even in healthcare! Copy the website URL above and send it to your doctor. You won’t ever have to wait weeks to see them again.
Our best ideas come from you.
What problem do you want solved? Be specific. Be creative.