WHY APPOINTMENT TYPE NAMES MATTER
What's in a name? That which we call a rose
By any other name would smell as sweet.
- William Shakespeare
We hear it all the time, healthcare systems wondering how they should be organizing their appointment types. What should they call them? What procedure or visit is worthy of an appointment type? How many appointment types are too many?
Appointment types sit at the center of scheduling, provider efficiency, patient satisfaction, and revenue optimization. Correctly organizing them can drive more revenue, happier physicians, and satisfied patients. Get too generic with your appointment types and your schedule becomes indecipherable. Have appointment types that are too specific and you soon find yourself with too many – creating havoc for your schedulers struggling to find the right one. The wrong appointment types can even make onboarding new hires last months longer, costing thousands in wasted wages.
We have worked with thousands of providers in organizations of every specialty and size. We wanted to pass along the best practices from the healthcare systems we've worked with as well as share some mistakes to avoid.
In this guide, you will learn how to approach the daunting task of revising your appointments and what red flags to watch for.